Emergency Room Satisfaction

Patient Satisfaction – Hospital Emergency Departments*

Item	Satisfaction
Arrival	80.1%
Nurses	85.3%
Doctors	84.3%
Tests	86.5%
Dealing with Family/Friends	85.6%
Personal/Insurance Information	86.7%
Dealing with Personal Issues	78.2%
Overall	81.6%

*Note: Represents the experiences of 1,399,047 patients treated at 1,725 hospitals nationwide between January 1 and December 31, 2008.

Source: Emergency Department Pulse Report 2009: Patient Perspectives on American Health Care, Press Ganey, June 2009. http://www.pressganey.com/galleries/ED_Pulse_2009_files/2009_ED_Pulse_Report.pdf