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Emergency Room Satisfaction

Patient Satisfaction – Hospital Emergency Departments*

Item Satisfaction
Arrival 80.1%
Nurses 85.3%
Doctors 84.3%
Tests 86.5%
Dealing with Family/Friends 85.6%
Personal/Insurance Information 86.7%
Dealing with Personal Issues 78.2%
Overall 81.6%

*Note: Represents the experiences of 1,399,047 patients treated at 1,725 hospitals nationwide between January 1 and December 31, 2008.

Source: Emergency Department Pulse Report 2009: Patient Perspectives on American Health Care, Press Ganey, June 2009. http://www.pressganey.com/galleries/ED_Pulse_2009_files/2009_ED_Pulse_Report.pdf

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July 6, 2009 - Posted by | Health care delivery, healthcare | , ,

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